enGenic is a trusted solutions partner of True Data Technology. enGenic has been developing custom telephony applications using their award winning TeleFlow® development platform for over 10 years now. enGenic is a close long term partner to True Data Technology and we have been testing, endorsing and marketing enGenic products since 2001. We have found their developers, management and staff to be some of the most capable and trustworthy professionals in the industry.

Their platform is now compatible with more than 5 different telephony hardware manufactures, and integrates with more than 5 other 3rd party software manufactures to further enable ca their award winning solutions. Their systems can interact with any media, including digital stations and trunks, analog stations and trunks, radio, and even fax. But what makes their solutions truly unique is the free source code and development tools that are included with every solution; if a user ever wishes to customize their product to better suit their needs this makes it very easy. This year enGenic has released several new products under their new BOSS product line - Business Office Solutions Suite.

Their products include features such as:

  • Call recording and quality assurance
  • Advanced recording reviewing systems
  • Touch tone and voice automated IVR
  • Voice mail systems
  • Auto-Dialers
  • Voice recognition
  • Text to speech
  • Call Center
  • Advanced telephony database applications
  • Conferencing
  • Automated telephone billing systems
  • Voice Over IP applications
  • Word Spotting

 

Some of enGenic's proud customers include:

 

·         Client:            Los Angeles International Airport
Application:     Custom automated IVR system for public flight status inquiries.

    

 

·         Client:            Credit Solutions of America
Application:     CallCapture - 192 agent quality assurance system.

 

·         Client:            Cambell Soup Company
Application:     Staff Relay - An Automated human resource IVR to manage employee absences and automate staff outsourcing.

·         Client:            StaffMetric
Application:     Staff Relay - An Automated human resource IVR to manage employee absences and automate staff outsourcing.

 

Take a look at enGenic's growing list of feature rich solutions from the BOSS product line:

 

·  Core Components

Office IVR productivity suite including voice mail, auto-attendants, call routing.

·  CallCapture

     Flash Demo!

Call recording and archiving suite for quality assurance. On sale now in our software section!

·  Voice Verify         

An analysis tool for verifying and authenticating callers or previously recorded files.  

·  Conference Relay  

Conference system capable of unattended conference bridging or operator assisted conferences.

·  Staff Relay           

Human resource IVR to manage employee absences, automate staff outsourcing, pay-roll and notifications.

·  Medical Relay        

Medically specialized to automate prescription refills, appointment reminders, lab results, dictation, and much more.

·  Auto Dialer           

Auto dialing solution for generating lead, includes automated do not call list, and live agent transfer capabilities.

·  NEW! Word Verify 

To be released April, 2005. Automated recording reviewer used to filter recordings based on key words.

For pricing or customization needs call us toll free at 800.401.9207 or go to our contact form here.

With enGenic and True Data Technology the possibilities are endless.